My Comcastic Week

Log
 This page provides important information that can be used to resolve problems with your cable modem.
Time Priority Description
2007-11-05 20:02:21 critical SYNC Timing Synchronization failure – Failed to acquire FEC framing
2007-11-05 19:59:52 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:59:49 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:59:49 critical SYNC Timing Synchronization failure – Failed to acquire FEC framing
2007-11-05 19:41:07 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:41:06 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:41:06 critical SYNC Timing Synchronization failure – Failed to acquire FEC framing
2007-11-05 19:41:04 critical SYNC Timing Synchronization failure – Failed to acquire FEC framing
2007-11-05 19:39:49 critical SYNC Timing Synchronization failure – Failed to acquire FEC framing
2007-11-05 19:39:46 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:39:39 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:35:42 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:35:39 critical No Ranging Response received -T3 time-out
2007-11-05 19:35:36 critical No Ranging Response received -T3 time-out
2007-11-05 19:35:35 critical SYNC Timing Synchronization failure – Failed to acquire FEC framing
2007-11-05 19:35:31 critical No Ranging Response received -T3 time-out
2007-11-05 19:35:17 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:34:47 critical No Ranging Response received -T3 time-out
2007-11-05 19:34:41 critical No Ranging Response received -T3 time-out
2007-11-05 19:34:40 critical No Ranging Response received -T3 time-out
2007-11-05 19:34:35 critical No Ranging Response received -T3 time-out
2007-11-05 19:34:33 critical No Ranging Response received -T3 time-out
2007-11-05 19:32:08 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:31:20 critical SYNC Timing Synchronization failure – Loss of Sync
2007-11-05 19:31:17 critical SYNC Timing Synchronization failure – Loss of Sync

That’s the last 30 minutes in the life of my cable modem.  It’s been like this for over a week.  I am speaking to you now via Verizon Wireless and their broadband card, which is slow but better than what I’m getting through my cable modem.  The so-called customer service rep at Comcast tried to give me the exact same spiel BusyMom got about my router (It might have been the same person, for all I know).  The best way to tick me off is to speak to me like I’m an idiot.  And even if I was an idiot, it’s not too hard to figure out that when the little light that says “cable” will not stay lit, you have a problem with the signal.  Comcast CS management: please update your scripts!  Maybe take out the parts about arrogant condesension while you’re at it.

When I look direcly at the modem’s URL, I’m getting crazy variations of downstream (all of them LOW), and absolutely NO upstream signal.  Yes, I’ve tried bypassing the cable splitter; it makes minimal difference.

I’m willing to accept that a)My cable modem is dying or b) maybe, just maybe, there are signal problems on the west side of town.  Or maybe all those reports we’ve been reading in the Nashville blogsphere are all coincidences.  But we can’t get to the bottom of things because the CS people are hung up on my router.

 I’ve already severed ties with one unresponsive ex-monopoly.  I’d like to work this out, but that’s not possible dealing with people who are not polite and talk down to people.

I work from home a lot, and I have Vonage.  This is going to end, Comcast,and soon.  One way or the other.  How it ends depends on your attitude when I call again tomorrow.

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5 Responses to “My Comcastic Week”

  1. Ginger Says:

    Here’s the phrase that pays:

    Paging Dr. Sarcastro! Paging Dr. Sarcastro! Please pick up the white courtesy phone, Dr. Sarcastro!

  2. dolphin Says:

    But we can’t get to the bottom of things because the CS people are hung up on my router.

    Tell them you just replaced it with a new one and the problem remained, so that clearly isn’t the problem. Doesn’t matter if you actually did replace it or not.

    Worked for me. After I tried to explain to them why I knew it wasn’t my router, I just waited til the next day and called back, when they woman said it was my router I told her I’d just replaced it. They said they’d send somebody out and although I never saw a service guy or van, the next day it started working again.

  3. Music City Bloggers » Blog Archive » Comcastic vs. Nashville Gas-tic Says:

    […] so much more at her place. Makes me glad my whole house is electric, I tell you what. In the meantime, Slarti’s been struggling with Comcast: That’s the last 30 minutes in the life of my cable modem. It’s been like this for over a week. […]

  4. Sarcastro Says:

    Shoot me an email with your account info.


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